At Shahnawaz (Pvt.) Limited, a high emphasis is given to the Technical Support. For this, well-equipped workshops have been setup at Karachi, Lahore, Rawalpindi, Peshawar and Quetta. These service centers provide prompt services even at the remote installations throughout Pakistan. At each of our offices a complete inventory of spare parts and consumables is stocked to cater to any eventuality. Our well trained and experienced engineers react within very short time upon receiving a call from customer site. The initial diagnostic of the problem is conducted on the phone and necessary action is taken immediately to resolve the matter including dispatch of engineers with required spare parts and, in certain cases, even a backup system with 2 to 4 hours.

Being the part of IT Division, Customer Support Group (CSG) provides pre and post sales support as well as maintenance services to different computer products. We are specially focused on providing complete solution with network support and services. These services include both PC based LAN systems and mini computers server based systems.

Our support services, with which we hope to capture market share will include such services like installation services, after sale support, upgrade offers, network configuration services, maintenance contracts of PC’s and servers (both branded and unbranded) and counter sale of the parts. CSG will aggressively pursue new opportunities. We focus on local markets including private, public and govt. sectors.